1. Introduction
This Privacy Policy explains how CoreX ("CoreX", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, create an account, or purchase digital goods such as gift cards, game top-ups, subscriptions and vouchers.
By using CoreX you agree to the practices described here. If you do not agree, please discontinue use of the service. This policy is tailored to a digital-goods marketplace where products are delivered electronically and no physical shipping takes place.
2. Information We Collect
We collect information you provide directly to us, information generated as you use the service, and information from third parties such as payment processors.
- Account data: name, email address, password, country and region.
- Order data: products purchased, denominations, redeemable codes issued and order history.
- Payment data: card brand, last four digits and billing details (full card numbers are handled by our PCI-compliant processors and never stored on our servers).
- Wallet data: balance, top-up history and loyalty points.
- Technical data: IP address, device, browser, and usage analytics.
3. How We Use Your Information
We use your information to operate the marketplace, process payments, deliver digital codes, prevent fraud, provide customer support, personalise recommendations, and send service and (where permitted) marketing communications.
We may also use aggregated, de-identified data to understand trends and improve our products.
4. Payments & Wallet
Payments are processed by third-party providers. When you top up your wallet or check out, the provider receives the information necessary to complete the transaction. We retain only limited records (such as the last four digits of a card) for receipts, refunds and fraud prevention.
5. Digital Delivery
Because our products are digital, we process the email address and account associated with an order so that redeemable codes can be delivered instantly. Delivery records are retained to support refunds, disputes and re-issuance of lost codes.
8. Data Retention
We keep personal data only as long as necessary for the purposes described in this policy, to comply with legal and tax obligations, and to resolve disputes. Order and payment records are typically retained for the period required by applicable financial regulations.
9. Security
We use encryption in transit, access controls and monitoring to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to safeguard your information.
10. Your Rights
Depending on your location you may have rights to access, correct, delete, or port your personal data, to object to or restrict processing, and to withdraw consent. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
11. Children’s Privacy
CoreX is not directed to children under the age of 16 and we do not knowingly collect their personal data. If you believe a child has provided us with information, please contact us so we can remove it.
12. Changes & Contact
We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, communicated to you. Questions about this policy can be sent to privacy@corex.shop.